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Hotel Chalet is a 3-star property situated in Chichicastenango. Boasting room service, this property also provides guests with a terrace. The accommodation features a 24-hour front desk, airport transfers, a shared kitchen and free WiFi. Selected rooms also boast a kitchen with a fridge, an oven and a microwave. The nearest airport is La Aurora Airport, 138 km from the hotel.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
2 double beds
2 single beds
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No credit card needed. All options are bookable without a credit card.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
7.8
Cleanliness
8.2
Comfort
8.1
Value for money
7.8
Location
8.9
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Jacqueline
    Switzerland Switzerland
    Location, only 5 Minutes walk from Center Manuel is very kind and helpful Bed very good, everything very clean
  • Jana
    Germany Germany
    Super welcoming host, great location for the market in Chichicastenango.
  • Chloé
    United Kingdom United Kingdom
    Manuel was super lovely and helpful. The rooftop terrace is really nice. I highly recommend this place and would go again.

Hotel surroundings

Facilities of Hotel Chalet

Most popular facilities
  • Parking
  • Airport shuttle
  • Free WiFi
  • Room service
  • Non-smoking rooms
  • Family rooms
  • Breakfast
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Shared kitchen
Pets
Pets are allowed. No extra charges.
Activities
  • Walking tours
    Additional charge
Food & Drink
  • Kid meals
    Additional charge
  • Breakfast in the room
Internet
WiFi is available in public areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GTQ 40 per stay.
  • Street parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Languages spoken
  • English
  • Spanish

House rules

Hotel Chalet takes special requests - add in the next step!

Check-in

From 10:00 to 16:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

Available 24 hours

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of GTQ 250 is required on arrival. That's about GBP 25. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children older than 5 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Cash only

This property only accepts cash payments.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Chalet in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

A damage deposit of GTQ 250 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Hotel Chalet

  • The prices at Hotel Chalet may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Chalet is 450 yards from the centre of Chichicastenango. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Hotel Chalet is popular with guests booking family stays.

  • Check-in at Hotel Chalet is from 10:00, and check-out is until 13:00.

  • Hotel Chalet offers the following activities / services (charges may apply):

    • Walking tours

  • Room options at Hotel Chalet include:

    • Single
    • Double
    • Triple
    • Twin